Job Details

Service Desk Dispatcher

Elwood Staffing is hiring a Service Desk Dispatcher in Tyler, TX! Mon-Fri 8a-5p $21.63/hr!

This client is a tech company in Tyler, TX!

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Service Desk Dispatcher Details:

• Temp-to-Hire position
• $ 21.63 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

• Answer incoming calls, emails, and online requests from customers needing technical assistance
• Create, update, and maintain service tickets in the company's tracking system
• Evaluate incoming requests and assign them to the appropriate technical support personnel
• Coordinate technician schedules, including office-based and field service appointments
• Monitor open service tickets to ensure timely responses and resolution
• Communicate with customers regarding service updates, scheduling, delays, and expected completion times
• Prioritize service requests based on urgency, technician availability, and customer needs
• Track technician workloads, assignments, and service activity to maximize efficiency
• Escalate unresolved or urgent issues to the appropriate team members or management
• Ensure service requests are handled within established response-time expectations
• Maintain accurate records of service activities, technician time, and related expenses
• Assist management with reports regarding ticket status, technician productivity, and service completion
• Work closely with technical teams to resolve scheduling conflicts and improve workflow

Service Desk Dispatcher Qualifications:

• Previous customer service, dispatching, scheduling, or administrative coordination experience preferred
• Basic understanding of computers, software, and common technical issues
• Strong computer skills with the ability to learn new software and ticketing systems
• Excellent verbal and written communication skills.
• Strong typing and data entry skills with a high level of accuracy
• Ability to manage multiple tasks, prioritize requests, and meet deadlines

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.