Job Details

Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. We value an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.Responsibilities Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applicationsEnsures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactionsOversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutionsHandles situations which may require adaptation of response or extensive research according to the client's responseIdentifies and engages internal bank partners as necessary on collaborative solutionsUses computerized system for tracking information gathering and follow-up of assigned clientsProvides technical and sales training to associatesRequired Qualifications 1+ years of call center experience or equivalentExcellent verbal and written communication skillsGeneral computer skillsStrong typing skillsDesired Qualifications Bank-related automotive financingSkills Active ListeningAttention to DetailCustomer and Client FocusOral CommunicationsAccount ManagementAdaptabilityClient Experience BrandingLoan StructuringPipeline ManagementData Collection and EntryEmotional IntelligenceWritten CommunicationsMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift 1st shift (United States of America)Hours Per Week 40#J-18808-Ljbffr