Job Details

Quality Control Specialist I

Non-Exempt

Reports to: Deposit Operations Manager

Job Summary: Receives, processes, and maintains documentation for all Demand Deposit Accounts, Saving Accounts, Certificate of Deposits, IRA's and Safe Deposit Boxes. Performs a wide variety of complex deposit operational tasks, while adhering to compliance and regulatory requirements.

Essential Functions:

• Accurately and efficiently completes quality control review of new accounts opened at all Bank locations.
• Performs daily CIF, CD, DDA, and Safe Deposit Box system maintenance and ensures compliance with the Bank's policies and procedures.
• Ensures Customer Identification Program (CIP) requirements are met.
• Creates and maintains exception checklists for missing documentation that's required as part of the account opening or maintenance procedures.
• Provides account support to branch personnel.
• Accurately and efficiently enters and verifies customer and account information within the core system.
• Knows and stays current on banking products and services.
• Knows and stays current on compliance and regulatory issues related to account and account documentation requirements.
• Reads and understands legal documentation for business and consumer accounts.
• Responsible for monthly email rotation of department email, assigning email requests to individual team members.
• Completes assigned cross-training assigned to fully support the department's needs.
• Participates in testing and projects, as assigned.
• Contributes to a positive team environment with peers, both inside and outside of the department.
• Continues professional development through training, seminars, membership in professional associations, as applicable.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA), Customer Identification Program (CIIP), Know Your Customer (KYC), and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions:

• Performs routine duties with minimal supervision using standard practices or procedures.
• Analyzes data to determine the time, place or sequence of operations.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Required Education/Experience:

• High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Works proficiently in MS Office, including Word, Excel, OneNote and Outlook
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills

Necessary Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Perform addition, subtraction, multiplication and division on whole numbers, fractions, and mixed numbers, whole and fractional units of measure.
• Basic personal computer skills
• Handle multiple tasks simultaneously.

Physical Activity/Dexterity:

• Light physical activity performing non-strenuous daily activities of an administrative nature.
• Manual dexterity sufficient to reach/handle items and work with fingers. Work with fingers and perceive attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g., business office with computers and printers, light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00am 5:00pm.
• Available for overtime, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities