Job Details

Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers. Expected Positive Outcomes Maintain a quality performance rate: 95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation Maintain a timely submission of customer case functions and documentation by the target date: 95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation JOB FUNCTIONS Benchmark Job X Remote Work Eligible Essential Functions Essential Function Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner Determines customer eligibility by reviewing the customer do...Intake, Specialist, Solutions, Healthcare, Child care