Job Details

A company is looking for a Director of Fraud Operations to manage fraud and dispute resolution outcomes during a period of significant business growth.Key ResponsibilitiesOwn end-to-end fraud operations, including detection, dispute resolution, and chargeback managementDevelop workforce planning models to support business growth and manage vendor relationshipsImplement automation roadmaps and define quality metrics for fraud review accuracyRequired Qualifications7+ years of experience in fraud operations, dispute resolution, or risk operations within fintech or paymentsStrong vendor management experience with a focus on operational partnershipsProficiency in Excel and basic statistical analysis for operational forecastingExperience leveraging automation and technology to scale operations efficientlyData-driven decision-making ability with experience in defining metrics and analyzing trends