Job Details

A company is looking for a Member Experience Specialist (Physician Facing Team).Key ResponsibilitiesProactively contact physician offices to request and follow up on medical records for patient eligibilityCommunicate with patients to verify information and guide them through the intake processSubmit and track internal referral requests to physicians for eligibility determinationRequired QualificationsPrevious administrative or healthcare coordination experience; telehealth or referral management experience preferredHigh school diploma or equivalent required; Bachelor's degree preferredFamiliarity with medical terminology and healthcare workflowsAbility to manage multiple tasks and track numerous patient cases simultaneouslyProfessional communication skills for interaction with physicians, clinical staff, and patients