Job Details

A company is looking for an Agency Complaints Specialist to investigate and respond to regulatory complaints from customers.Key ResponsibilitiesProvide comprehensive written analysis and responses to customer complaints filed with regulatorsManage customer escalations to professional standards while ensuring compliance with company policiesCollaborate with internal teams to resolve customer issues and improve processes based on complaint analysisRequired Qualifications3 years of experience with responding to written regulatory complaints or equivalentKnowledge of bank and deposit compliance regulationsAbility to exercise discretion and independent judgment with minimal supervisionIntermediate level of knowledge/expertise with PC hardware and softwareDemonstrated ability to work well in a high-paced environment