Job Details

A company is looking for an ITM - Live Teller Connect Supervisor to manage day-to-day operations of the Interactive Teller Machines and Live Teller Connect Department remotely.Key Responsibilities:Oversee workflow, scheduling, and staffing of the Live Teller Connect Representatives to ensureeffective service deliveryProvide training, coaching, and development opportunities for staff while ensuring compliance with training requirementsHandle escalated service issues, conduct audits, and ensure proper functioning of ITM machinesRequired Qualifications:3+ years of experience in branch/department operations in a Credit Union or financial services industry, including 1 year in a team lead roleSolid knowledge of depository and loan products, branch operations, and applicable regulationsProficiency in MS Word, Excel, PowerPoint, Outlook, and SharePointAbility to analyze and solve member service issues and manage multiple priorities effectivelyTwo-year college degree or equivalent related specialized course of study