Job Details

A company is looking for a Product Support Senior Associate to provide technical and customer assistance to clients.Key ResponsibilitiesSupport clients on complex technical issues related to RightPro products and servicesRespond to client inquiries within the service level agreement timeframeDiagnose and resolve problems related to RightPro products while documenting case histories and metricsRequired QualificationsStrong knowledge of MAC and Windows operating systemsProficiency in MS Office applicationsMinimum of 2 years of SEC filing experienceAt least 2 years of practical working experience in software/application supportConceptual understanding of databases, XML, and Quality Assurance processes