Job Details

A company is looking for a Director, Customer Support.Key ResponsibilitiesDefine and implement a company-wide support strategy focusing on scalability, efficiency, and customer experienceEstablish partnerships with Engineering and Product teams to enhance issue resolution and feedback processesDrive the adoption of new tools and automation technologies to optimize support operationsRequired Qualifications10-12+ years in customer support or support operations with director-level experienceProven experience in scaling support organizations through process improvement and automationExperience collaborating with Engineering/Product teams on issue resolution and platform improvementsLeadership in digital transformation initiatives within support, such as AI and self-serviceExpertise in support operations, technology, and workflow optimization