Job Details

A company is looking for a Member Outreach Specialist.Key ResponsibilitiesConduct 70+ outbound calls/SMS daily to educate members on clinical programs and screeningsUtilize data to identify member needs, resolve inquiries, and schedule medical appointmentsMeet or exceed productivity goals while maintaining accurate system documentationRequired Qualifications1+ years of experience in a high-volume customer-serving role, preferably in healthcareProven success in fast-paced environments with strong time management skillsHigh emotional intelligence with skills in de-escalation and tailored communicationProficient in digital platforms and internal systems for efficient serviceAbility to work a flexible schedule based on business needs