Job Details

A company is looking for a Director, Casino Strategy & Operations.Key ResponsibilitiesAct as the strategic voice of the customer, representing CX in leadership forumsPartner with cross-functional teams to drive measurable improvements in the Casino experienceLead a high-performing CX function and ensure exceptional service delivery aligned with KPIsRequired Qualifications10+ years of leadership experience in Customer Experience, Operations, or related fields, with strong Casino experience preferredProven experience operating at the Director level and influencing senior stakeholdersData-driven decision-maker with a track record of measurable CX improvementsDeep understanding of Casino promotions, wagering mechanics, and regulatory frameworksAbility to obtain and maintain required gaming licenses