Job Details

Description Continuous Care Coach (Remote - Work From Home)Pay: $21.00 - $24.50/hrSchedules: Monday - FridayLocation: Remote - Work From HomeThis role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members locatednationally.Position Overview As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.Essential Functions Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient needCommunication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of careCommunication with home health agencies and other community services utilized by the patientCollection of health outcomes data and registry documentationPatient and/or family/caregiver education to support self-management, independent living, and activities of daily livingAssessment and support for treatment regimen adherence and medication managementIdentification of available community and health resourcesFacilitating access to care and services needed by the patient and/or familyOngoing review of patient status, including review of laboratory and other studies not reported as part of an E/M serviceDevelopment, communication, and maintenance of a comprehensive or disease-specific care planUse motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriersMust be able to work flexibly within it but we do require you work during normal business hours in your patients' time zoneMust have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and supportCommunicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to promote healthy exchanges of crucial informationRequirements Required Education and Experience2+ years of work experience in eye care preferredMUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation- RequiredProficient with Electronic Medical Record (EMR) systems, preferredPhysical Requirements Must have a home office or HIPAA-compliant workspaceProlonged periods of sitting at a desk and working on a computerMust be able to hear, speak, call and virtually meetMust be able to communicate both verbally and in writingWork Environment In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.Benefits At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you'll be a part of that growth!Medical, Dental and VisionPaid time offParental leave... more additional benefitsOur Culture At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.Collaboration: Stay connected through regular team meetings and open communication.Inclusivity: A diverse team where everyone feels welcome and valued.Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.Recognition: Regular feedback, performance incentives, and growth opportunities.Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.Important Notice This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.Disclaimer This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.#J-18808-Ljbffr