Job Details

We are seeking an experienced Senior Salesforce Project Manager to lead complex Salesforce implementations and transformation programs for Manufacturing and Automotive enterprises. The role requires strong expertise in Salesforce delivery, stakeholder governance, ERP integration programs, and large-scale rollout management, particularly across sales processes, aftermarket service, warranty, assets, and supply chainadjacent processes.

You will own end-to-end program delivery, ensuring successful execution across multiple Salesforce clouds while aligning business outcomes, timelines, quality, risk, and budget.

Key Responsibilities

Program & Project Leadership

• Lead large-scale Salesforce implementation programs (single or multi-org) from inception through stabilization.
• Manage multi-cloud Salesforce engagements including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Manufacturing Cloud, and Data Cloud.
• Govern delivery across cross-functional teams (Salesforce architects, developers, Client, QA, integration, data, change management).
• Own project planning, execution, monitoring, and control using Agile, SAFe, or hybrid delivery models.

Manufacturing / Automotive Domain Delivery

• Lead Salesforce programs covering:
• Dealer / Distributor network enablement
• Aftermarket service operations (case management, service contracts, entitlements)
• Warranty & claims management
• Assets / Installed base & serial number tracking
• Parts ordering, returns, and service logistics
• Fleet, B2B, and multi-site account hierarchies
• Ensure Salesforce solutions align to OEM, Tier-1 supplier, and distributor operating models.

Stakeholder & Executive Management

• Act as the primary point of contact for client leadership, business sponsors, IT heads, and Salesforce COEs.
• Drive executive steering committees, QBRs, RAID discussions, and milestone reviews.
• Manage expectations across global stakeholders, resolving conflicts related to scope, priority, funding, and timelines.