Job Details

Job Title

Responsible for analyzing and processing agent change requests to ensure accuracy, completeness, and compliance. Collaborates with internal teamsincluding Service, Onboarding, Sales Consultants, Licensing, and Commissionsto ensure timely and accurate updates across all systems of record. Communicates changes to all relevant parties, follows up on incomplete requests, and provides support to team members as needed while maintaining professional and effective communication.

Principal Duties & Responsibilities

80% Production / Customer Service: Review and process agent change requests, ensuring all required documentation is received. Obtain missing information as needed, update systems of record, and notify all impacted parties of approved changes.

15% Relationship Management: Maintain effective working relationships with internal and external partners by addressing inquiries and resolving issues related to agent changes.

5% Process Improvement: Participate in special projects and contribute to ongoing process improvement initiatives.

Job Specifications

Education: High school diploma or equivalent required.

Benefits: Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.