Job Details

A company is looking for a Director, Risk and Payments Ops.Key ResponsibilitiesCraft and execute a comprehensive plan for uninterrupted contact center operations for Risk, Fraud, and Payment teamsDirectly manage staff overseeing contact center agents across multiple locationsDefine and manage KPIs to assess operational and performance excellence for the teamsQualificationsMust be or become licensed through appropriate gaming jurisdictions7+ years leading medium-to-large contact centers (300 seats or more)5+ years in a highly regulated industry, preferably in gaming/gambling5+ years leading Risk, Fraud, and/or Payment Operations teamsDirect experience leading teams across multiple geographies