Job Details

Description

The incumbent in this temporary position will be primarily responsible performing routine (journey-level) child
support work. Work involves conducting investigations, enforcing court orders of child support, preparing case
documentation, and monitoring cases. Work under moderate supervision, with limited latitude for the use of
initiative and independent judgment.
The ideal candidate will be able to: conduct investigations; review and assesses cases to develop
implementation strategies and determines appropriate subsequent actions; monitor child support payments and
refers delinquent cases for appropriate enforcement action. Prepares various documents relating to legal or other
actions necessary to establish or enforce a court order for child support. Respond to inquiries concerning case
status. Explain program policies, procedures, and regulations to parents through individual interviews or
seminars. Attends court with legal staff to update legal documents and assist in negotiations. Attend court with
legal staff to update legal documents and assist in negotiations. Performs related work as assigned.
Knowledge, Skills, and Abilities:
Knowledge of child support laws, policies, principles, and practices; and of investigative practices and
techniques.
Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers
and applicable computer software.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication as well as basic clerical functions.
Skill in exercising sound judgement and effective decision-making.
Ability to analyze, interpret, and evaluate information, and to comprehend effectively.
Ability to work cooperatively with others in professional office environment.
Ability to provide excellent customer service.
Ability to type 35 words per minute (Typing test required at time of interview).

Minimum Qualifications: Qualified individuals must have a high school diploma or GED; plus 6 months
to a year of related experience in interviewing and collections related to child support. Must be able to pass a
general background check.
Essential Functions: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability
required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions).
Individuals with disabilities are encouraged to apply.

Requirements

Must be able to work 20 hours, Monday thru Friday.