Job Details

Hospital Service Rep/Courier - Tyler

Position Type: Full Time

Job Shift: Nights

Education Level: High School Diploma / GED Equivalent

Travel Percentage: Valid DL required

Category: Distribution - Shipping

Principal Accountability

Reporting to the Operations Coordinator/Supervisor, the Hospital Service Representative (HSR) is responsible for performing the blood distribution duties during the assigned shift. Under direct supervision, the HSR will ensure accuracy in all unit transactions and adherence to all regulations and procedures governing the storage, issuance, packing, and transportation of blood products. Consistent with the goals and objectives of the department and Carter BloodCare (CBC), HSR's must maintain an excellent driving record, present a professional appearance, demonstrate good attention to detail, be able to lift 40 pounds, and possess 'above average' customer service and communication skills. The HSR is considered essential staff and must possess time flexibility to take calls, work overtime, and respond to emergency, disaster, or weather situations with little or no notice. Regular full-time attendance is required. Must be available to be "on call" as scheduled. When on call the HSR is required to be available to return to the center within 30 minutes.

Qualifications

Education: High School Diploma

• Six months or more driving in the local region is preferred
• Some experience with direct customer service interaction
• Some experience with computers, printers, and cellular phones

Skills and Knowledge:

• Good verbal and written English communication skills
• Ability/aptitude to learn computer blood banking/inventory management software and programs
• Working knowledge of area highways, freeways, major thoroughfares and alternate routes to various areas
• Ability/aptitude to learn applicable AABB standards, FDA regulations and Carter BloodCare (CBC) procedures associated with packing, storage & transportation of blood products
• Good driving record

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.