Job Details

Vice President, Global Customer Sales

Location: Raleigh-Durham, NC (Hybrid) or Remote - U.S. based

Travel Required: Periodic travel to Raleigh + regular travel to Pune, India

Own the Revenue Engine That Powers Global Growth

Are you a seasoned SaaS revenue leader who knows that retention is just as critical as acquisition? Do you thrive at the intersection of operational discipline, global team leadership, and data-driven decision-making? One of Blackmere's clients is searching for a Vice Presidentof Existing Business Sales to lead one of the most consequential revenue engines in their organization: $1B+ in renewals, a high-performing global team of 260, and direct influence over the company's long-term revenue outlook.

This is a rare opportunity to take a mature, mission-critical business to its next stage of evolution. You'll inherit a strong foundation-new compensation models, realigned account structures, and expanded global operations-and be responsible for delivering predictable renewals, disciplined expansion, and an elevated customer experience across U.S. and India operations.

Why This Role? Why Now?

This leadership transition comes at a time when the structural groundwork is complete. Now, the company needs a visionary operator - someone who can drive accountability at scale, strengthen cross-functional partnerships, and improve both Gross Retention Rate (GRR) and Net Revenue Retention (NRR) quarter after quarter.

You'll lead a globally distributed team of account managers, expansion sellers, renewal analysts, and enablement professionals - and work closely with stakeholders across Customer Operations, RevOps, Finance, Product, and Marketing. Your mission: create a high-functioning, AI-forward renewal engine that delivers consistent performance and puts customer value at the center of every conversation.

What You'll Be Responsible For

• Operational Leadership of a 260-person team across the U.S. and Pune, India
• Drive renewal and expansion performance across an $1B+ book of business
• Instill forecast accuracy, workflow discipline, and operational clarity
• Build a unified renewal operating rhythm across global teams
• Strengthen cross-functional execution with key partners across Customer Experience, Product, and Sales Ops
• Guide the adoption of AI-enabled tools for renewal risk scoring, predictive analytics, and workflow automation
• Champion customer-first behaviors-transparent pricing, early engagement, and simplified communication
• Serve as a trusted proxy to executive leadership, ensuring insights, risks, and opportunities are surfaced early and acted on swiftly

What Success Looks Like (6-12 Months)

• 110%+ ARR performance across renewal and expansion motions
• Forecasting rigor and renewal execution become predictable and repeatable
• A global operating model that balances scale with high-touch customer management
• Improved cross-functional responsiveness and stakeholder trust
• Team confidence, morale, and retention are high, with a culture of clarity and coaching
• AI and automation aremeaningfully embedded into team workflows

What You Bring

Must-Haves

• 15+ years of SaaS revenue leadership, including renewals, account management, and existing customer sales
• Proven track record leading a 100+ person sales organization
• Demonstrated success in driving forecasting accuracy, operational discipline, and expansion performance
• Experience managing global teams, including U.S. and India-based operations
• High data fluency and experience leveraging predictive analytics for customer retention
• Executive presence with strong influencing skills across Product, Support, Finance, and Marketing
• Ability to lead through change and structure in a fast-evolving SaaS environment

Preferred

• Experience balancing expansion and retention across a high-volume SaaS renewal motion
• Background in PE-backed or operationally rigorous growth companies
• Familiarity with AI-driven sales enablement tools (deal coaching, risk modeling, etc.)
• Experience simplifying and scaling renewal operations infrastructure

Who You Are

• A builder of process, not just a driver of numbers
• A coach who energizes large, distributed teams through change
• Deeply curious, data-first, and always looking for the "why."
• Comfortable with ambiguity and a champion of clarity and execution
• A leader who listens, inspires, and leads with empathy and influence

Why You Should Join

This is a chance to lead one of the largest and most influential teams in a thriving SaaS business. You'll be protecting a massive recurring revenue base while evolving how the organization delivers value to its customers. If you're passionate about turning complexity into clarity, scaling through systems, and building a high-performing global renewal operation, this is your platform.

You'll work alongside experienced peers, access executive-level visibility, and have the tools, support, and autonomy to make a meaningful impact-both on the bottom line and the customer experience.

Blackmere is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.