Job Details

Summary:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsibilities:
* Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
* Assists with answering phones, taking messages and assisting with patient and staff inquiries.
* Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
* Schedules appointments for patients in accordance with physician guidelines.
* Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
The following duties may also be performed:
* Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
* Scheduled appoints according to clinician template and follows office scheduling policies.
* Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
* Screens visitors and responds to routine requests for information.
* Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
* Maintains strict confidentiality.
* Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
* Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
* Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health's cultural diversity objectives.
* Supports and adheres to CHRISTUS Service Guarantee.
* Performs other related work as assigned by leadership.
Requirements:
* High school diploma or equivalent.
* Knowledge of managed care preferred.
* Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
* Excellent interpersonal and communication skills and good math knowledge essential.
* Some College Preferred
* Three or more years of experience in a health care organization.
* ICD9 and CPT coding (advanced skills) Preferred
* Experience with charge posting or collections Preferred
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time