Job Details

Overview

The Leave Coordinator (Contract - 4-6 Months) administers Cavender's leave programs-including FMLA, parental leave, Workers' Compensation, and ADA-related accommodations. Serving as the primary point of contact for employees and managers, this role ensures a smooth, compliant, and compassionate leave experience from intake through return-to-work. The Leave Coordinator partners with HR, leaders, and third-party vendors to maintain accuracy, consistency, and adherence to federal, state, and company policies.

Duties and Responsibilities

• Support the Cavender's Culture and drive our Mission, Vision, and Values.
• Serve as the main contact for employees and leaders on FMLA, parental leave, Workers' Compensation, and other leave programs.
• Administer end-to-end leave processes: intake, eligibility, documentation, tracking, status updates, and communications.
• Prepare and issue required notices/letters; monitor deadlines, certifications, and recertifications.
• Ensure compliance with federal and state laws (e.g., FMLA, ADA/ADAAA) and internal policies.
• Coordinate return-to-work and transitional duty plans; facilitate the ADA interactive process and reasonable accommodations.
• Track leave balances, approvals, extensions, and return dates; maintain accurate case files and records.
• Partner with third-party administrators, carriers, and medical providers; escalate complex cases as needed.
• Provide clear guidance to employees and managers regarding eligibility, timelines, and responsibilities.
• Maintain metrics and reports (volume, timeliness, compliance indicators); identify process improvements and SOP updates.
• Collaborate with HR partners to ensure consistent application of policies across locations.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business, or related field preferred; equivalent experience considered.
• 2-4 years of experience in leave administration, HR, or a related function.
• Working knowledge of FMLA, ADA/ADAAA, Workers' Compensation, and related regulations.
• Strong organization and time management skills; able to manage multiple cases and deadlines.
• Excellent written and verbal communication; empathetic and professional service approach.
• High attention to detail and strict commitment to confidentiality (PHI handling).
• Proficiency with Microsoft Office; experience with HRIS/leave management systems a plus.

Preferred Skills

• Experience in a multi-site or retail environment.
• Familiarity with UKG Pro or similar HRIS.
• Knowledge of ADA accommodation processes and documentation.
• Ability to work independently while collaborating effectively with HR partners and leaders.

• Continuous improvement mindset to streamline processes and enhance employee experience.

Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) ### #### or visit your nearest Cavender's store.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.