Job Details

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

The newest hotel in Tyler, Texas, Hampton Inn & Suites Tyler-South is located in the new pedestrian-friendly Village at Cumberland Park outdoor shopping center, within walking distance of shops, popular restaurants and a movie theater. Visitors we be spoiled for choice with almost 300 shopping and dining establishments all within a one mile radius. Guests stay connected with free WiFi in all public areas, and make last minute updates to your presentation in the free business center. The modern 1300 sq. ft. meeting room is ideal for training sessions, conferences and wedding receptions for up to 80 people. After a long day, guests can refresh in the sparkling outdoor swimming pool or energize in the well-equipped fitness center.

Application deadline for Colorado positions: