Job Details

HOLT Truck Centers views the service department as a vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership's success. The main objective of the Service Technician is to diagnose and repair vehicle components and systems for the Service Department.

Accountabilities

• Perform unsupervised work as outlined on major repair orders with efficiency and accuracy, in accordance with dealership and factory standards.
• Complete major repairs within specified times
• Diagnosis, troubleshoot, and repair non-typical vehicle issues
• Engage with external manufacturers and warranty contacts to maximize reimbursement of services
• Examine assigned vehicle to determine if further safety or service work is required or recommended
• Consult with service advisor about status of the vehicle repairs
• Provide technical expertise and guidance to all level of technicians
• Participate in manufacturer-sponsored training programs, schools, and events and make recommendations for other technicians within the shop
• Document all work performed and recommended on a repair order using accepted language
• Document all required information for the successful completion of a warranty claim
• Road test vehicles for evaluation purposes specifically for noise, vibration, and harshness to determine needed actions
• Ensure the customer's vehicles are kept clean. Notify the service advisor immediately of anything that has happened to change the appearance or condition of the vehicle
• Maintain a safe and clean work environment and recommend improvements for shop safety
• Maintain and be accountable for all dealership-owned tools and manuals. Identify issues with specialty tools and communicate to management. Make recommendations for tool replacement and inventory control
• Operate shop equipment safely, report safety issues, and recommend maintenance and repairs immediately to management
• Possess the ability to lead in a team environment
• Understand, keep abreast of current with, and comply with all federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, and so on. Capable of identifying and communicating issues with management
• Display work ethic it takes to ensure each job is done efficiently and completely
• Possess great time management and organizational skills
• Be able to drive a vehicle and determine road worthiness
• Perform any other duties and responsibilities as requested by manager

Required Qualifications

• Must be able to pass a pre-employment drug screening and physical examination
• Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
• Must be able to work in a fast-paced environment while providing a superior customer service experience
• Must be neat in appearance, punctual, and a team player
• Possess good communication skills
• Must be able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand
• Must be physically capable of performing the duties of technician per dealer requirements

Preferred Qualifications

• ASE certifications
• Good organizational skills and strong attention to detail
• CDL and Class B or above license required within 6 months of hire
• Working knowledge of International Truck / IC Bus and supplier product
• Be able to use the International Service Portal when required
• Working knowledge of standard diagnostic software
• Own a complete set of tools

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.