Job Details

Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience. Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions. Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues. Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary. Maintains high level of productivity while managing tasks to ensure timeliness of service. Partners effectively with leadership, peers, and support staff to achieve d...Scheduler, Healthcare, Administrative, Patient