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Job Details

Phone Operator

  2025-04-03     UT Health Emergency Medical Services     Tyler,TX  
Description:

Overview

Fulfilling your purpose begins here: People First, Always. At UT Health Tyler, we prioritize our employees' well-being with comprehensive benefits, including medical, vision, and dental health insurance, a health savings account, flexible spending, competitive pay, paid time off, and a 401k retirement plan with company match.

Your Team is Bigger Than Your Department

We believe healthcare is a team sport where every player has something to contribute. Our hospital features:

  • 502 licensed beds
  • A 24-hour ER with Level 1 trauma center
  • A comprehensive stroke center
  • More than 500 physicians
  • A full complement of subspecialty groups
Responsibilities

You will be responsible for:

  • Receiving requests for ambulance service within established time requirements
  • Working knowledge of all communications/computer equipment
  • Communicating effectively with citizens, medical professionals, public officials, and political leaders
  • Processing calls for service per medical protocols within established Q.I. standards
Qualifications

To succeed in this role, you must:

  • Hold a high school diploma or equivalent
  • Type 30 words per minute with 90% accuracy
Preferred Qualifications

We also prefer candidates with:

  • Knowledge of MPDS EMD protocols
  • The ability to apply EMD protocols over the telephone


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